Frequently Asked Questions

DryHero Water & Mold Damage FAQs


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Can DryHero fix water damage in my home?

Absolutely! Ritch and the DryHero team have 25+ years of experience successfully fixing water damage in people’s homes in Lincoln, NE from start to finish. Give us a call at 402-438-2379 and let us help.

Is DryHero a locally owned water damage restoration company?

Here is a message from Ritch Paprocki, owner of DryHero:

“Before anything else, DryHero is about family…both yours and mine. It’s my firm belief that by serving your family with your water damage restoration and remediation needs, it will in turn allow me to support mine. There really is no greater incentive for us than to do the right thing for our clients. It gives me tremendous satisfaction to know that we can take a home or business that is devastated by water or mold and restore it to a safe, hygienic condition. Thank you for considering DryHero!”

Is emergency water removal available near me?

Yes. DryHero offers prompt, 24-hour emergency water removal and extraction in Lincoln, Omaha, and other communities in Nebraska. Calling 402-438-2379 as soon as water damage occurs is a crucial first step.

“Ritch is so prompt every time we have called upon him. He knows exactly what to do to get the job done right! We have referred numerous people to him and all of them have great things to say about their experience.” — Lynne H.

How do I make sure my home or business is properly dried out after water damage?

Great question! Making sure structures are dried out properly after flooding or water damage is critical for saving time and money (and even your health) down the road. We take pride in our long-time reputation using best practices for flood and water damage restoration. Water damage restoration involves three steps:

  1. Water Removal
  2. Structural Drying
  3. Repair, Reconstruction & Restoration

Read more about this on our water damage restoration services page. Call DryHero at 402-438-2379 and trust us to get the job done right the first time.

“I was moving some boxes around in the basement when I realized that they had been hiding some serious water damage and mold growth. I gave Rich at DryHero a call, and within 4 business days everything had been cut out and replaced. Dry Hero was extremely professional, and exceeded all of my expectations.” – Ben B.

I think my wood flooring is holding moisture from flooding.

What is the best way to dry wood floors that have been damaged by water?

Act quickly! Wood flooring responds slowly to moisture so it’s important to act promptly when you discover warped, cupped, or discolored water-damaged wood floors. Before you can even enter into a discussion of saving or drying your water damaged wood floor, you have to determine exactly what type of wood flooring you have.

We can help you at DryHero. We have proven equipment and techniques and a history of excellence in Lincoln, Nebraska for getting ALL the water out of our clients’ water-damaged wood floors.

Is it safe for me to clean up after flood and water damage?

Where there is water or flood damage, there will be bacteria, chemicals, and other toxins all around. You need to protect yourself and others from coming in contact with these contaminants. Nebraska is no stranger to flooding and DryHero is here to help.

How do I know what type of water damage I have and how urgent it is to get it fixed?

Any amount of water damage can be dangerous due to the potential for contamination. Here are three categories of water damage and the potential threats of each:

Category 1: Clean Water Damage – uncontaminated and poses no threat

Category 2: Gray Water Damage – some contaminants and may cause illness

Category 3: Black Water Damage – highly contaminated and causes illness/death

Clean water may become gray water if left untreated long enough. Likewise, gray water should be considered black water if left standing and stagnant for more than 72 hours. Water damage containing gray or black water is best handled by a professional in order to prevent potential health issues. Flooding and water damage need immediate attention. Contact Us — water damage restoration is our specialty.

What are the symptoms of exposure to mold?

Exposure to damp, moldy areas may cause various health effects, especially for people who have asthma or are allergic to mold. Symptoms may include sneezing, coughing, itchy eyes. We offer mold remediation to keep our clients healthy and safe.

“Wish I would have called Ritch sooner. Had a problem with mold in my basement. After 9 weeks of messing around with another company, I called Ritch and he fixed me right up.” — Ashleigh B.

Help! How can I get rid of mold in my home?

If there is mold growth in your home, you must clean up the mold and fix the water problem. Once you find the source and get the water stopped, assess the area of damage. If the area where the mold problem has occurred is less than 10 square feet, you can probably perform the cleanup yourself.

If the mold problem is more than 10 square feet or more than you want to deal with on your own, give us a call and we will get rid of the mold for you. Mold remediation in eastern Nebraska is what we do. You can trust our experienced team.

My workplace has been impacted by the COVID-19 virus outbreak. What is the best way to disinfect?

Currently, the coronavirus pandemic is directly impacting nearly every business in the U.S., large or small, and the safety of employees and clients. Having clear guidelines in place on cleaning, disinfecting, and personal hygiene is important, but they may not be enough to minimize the spread of this contagious virus. We offer Electrostatic Disinfection to protect businesses like hospitals, surgery centers, health clinics, schools, and more in the Lincoln, Nebraska community and beyond. Call us at 402-438-2379 to make sure you and your business are protected from bacteria and viruses.

Can I get sick from exposure to sewage backup?

YES! Sewage backups and contamination pose a significant threat to building occupants due to the presence of bacteria, viruses, and a potentially unlimited array of disease-causing microorganisms. It’s important to properly isolate and contain sewage contamination in order to prevent cross-contamination of unaffected areas. Sewage contamination, a black water, category three event, is one of the most hazardous and difficult remediation services we provide at DryHero in Lincoln, Nebraska. Not to mention, it is not something most people want to deal with; sewage is gross. Let us be your hero, we can take care of it for you.

I think my home environment is making me sick, is that possible?

Yes. A visibly clean home or business can have poor air quality. Mold testing is the gold standard in determining the impact of past or hidden water damage. The best way to evaluate your air quality or a mold problem is to call us, the experts at DryHero in Lincoln, Nebraska.

Prompt water removal and extraction is a crucial first step after an emergency water damage event. At DryHero, we have successfully dried thousands of flood damaged properties in and around Lincoln, Nebraska. We use the most powerful and effective water extraction system on the planet! Before you touch your water damaged carpet, talk to us first! Call 402-438-2379 for live, professional support.